Terms of service

This is the demo store's sample policy.

These terms describe how buying and selling work on this marketplace. They are written to match what the site does; where the site leaves something to the store, they say so.

The marketplace

The store sells its own products, and approved independent sellers list theirs alongside. Each product page names its seller. Checkout, payment, order tracking and cancellations work the same way whoever the seller is, and you pay the store for the whole order.

Your account

• You can place an order with only an email address. The store then keeps your orders under an account for that address, which has no password until you set one through Forgot password.
• An account can also use a password or Google sign-in, when the store has Google sign-in turned on.
• If an email already belongs to an account with a password or Google sign-in, checkout asks you to sign in before it accepts an order for that address.
• Keep your password to yourself. Resetting your password signs you out everywhere you were signed in.
• The store can suspend an account; a suspended account is signed out and cannot sign in.

Prices and payment

• Prices are set and charged in Canadian dollars (CAD). Prices shown in US dollars are converted with a public exchange-rate feed and are approximate.
• No tax is added at checkout in this demo store.
• Payment is taken by Stripe on the checkout page. An order is marked paid only when Stripe confirms the payment.
• Your order is created when you go to payment, and stock is checked at that moment. If an item has sold out or is no longer for sale, the order isn't created and checkout tells you.

Discount codes

One code applies per cart. A code can have a start date, an end date, a usage limit and a minimum subtotal, set by the store. It is checked again when you place the order; if it no longer applies, the order isn't placed and you see the new total first.

Shipping

Method	Cost
Standard	$9.00 CAD
Standard, on orders of $100.00 CAD or more after discount	Free
Express	$19.00 CAD

Cancellations and refunds

• You can cancel an order from Account → Orders while it is Pending or Paid. An unpaid order is cancelled straight away; for a paid order, your request goes to the store, which refunds your original payment method.
• After the store starts processing an order, it can't be cancelled online; contact us through the Contact page.
• Returns after delivery are not handled online; contact us through the Contact page with your order number.
• Refunds, whole or partial, are made by the store through Stripe to the payment method you used. After a full refund, the order shows Refunded once Stripe confirms it.

Reviews and comments

Signed-in customers can review products and comment on journal articles. The store reads each review and comment before publishing it, and may decline to publish it.

Selling on the marketplace

• Any signed-in customer can apply to sell. The store reviews each application; an application stays pending until the store approves it, and the store can suspend a seller later. Only approved sellers can list new products.
• Approved sellers list products from the seller area. Prices are set in Canadian dollars.
• The store keeps a commission on each seller's sales. The rate is set by the store, can differ from seller to seller, and is shown in the seller area.
• To be paid, a seller connects a Stripe account from the seller area. When an order with the seller's products is delivered, a payout is created for the seller's share (the line totals after their share of any discount, minus commission). The store sends due payouts to connected Stripe accounts.
• When an order is refunded in full, a payout that hasn't been sent is cancelled and one that has been sent is reversed. A partial refund takes the same share back from each seller's payout.

Contact

For anything about an order, an account or selling here, contact us through the Contact page.