Bourg is a marketplace: the store sells its own products, and approved independent sellers list theirs alongside. Shoppers buy from everyone through one cart and one checkout. This article explains how selling works, from applying to receiving a payout, and what the store handles for you.
1. Apply
Selling starts from a customer account. Sign in (or create a free account), then open Sell on Bourg at the top of the page or in the footer.
The application asks for two things:
- your shop's name: the name shoppers will see on your storefront and on your products;
- about your craft: a short description of what you make or sell.
When you submit, your shop is created with the status pending, and the page shows that your application has been received. You can come back to the same page at any time to see where it stands.
2. Approval
The store reviews every application. Until the store approves yours, it stays pending: you can't list products, and you can't connect a payout account yet.
Once you're approved, the same page becomes your seller dashboard. The store can also suspend a seller later; a suspended seller sees a notice to contact support.
3. Connect Stripe to get paid
Payouts are made through Stripe Connect. From the dashboard, choose Connect Stripe. The site creates a Stripe Express account for your shop and sends you to Stripe to finish setting it up. Stripe collects your identity and bank details directly; the store never sees them and keeps only the identifier of your connected account.
When you come back, the dashboard shows where you are:
- Stripe account created, with a Finish Stripe setup button, if Stripe still needs information from you;
- Connected, once Stripe reports that your account can receive payouts.
You can list and sell products before you finish this step. Any payouts due to you wait until it's done.
4. List your products
From the dashboard, List a new product asks for:
- a title;
- a price, in Canadian dollars;
- the number in stock;
- a short description.
The product goes on sale straight away, in the shop and on your storefront, with your shop's name. The dashboard lists your products with their stock levels. Photos and size or colour variants are added from the store's console.
Shoppers can view prices in Canadian or US dollars. They are always charged in Canadian dollars, and that's the currency your earnings and payouts are counted in.
5. Orders
Shoppers check out once for everything in their cart, whichever sellers it includes, and pay the store through Stripe. Shipping is charged per order at the store's rates.
The store's staff move each order through its steps (processing, shipped, delivered) from the store console. The customer follows the same steps on their order page.
6. Commission and earnings
The store keeps a commission on each sale. The rate is set by the store, can be set for your shop specifically, and is shown on your dashboard next to the amount it represents.
Your dashboard shows three figures, counted across orders that have been paid:
- Gross sales: the total of your items, after their share of any discount code the shopper used;
- Commission: the store's share, at your commission rate;
- Net earnings: gross sales minus commission.
When a shopper uses a discount code on an order with several sellers, the discount is shared across the items in proportion to their price, so each seller carries only their part of it.
7. Payouts
A payout is created for your share when an order with your products is delivered. It's the net amount for that order: your items' total after discount, minus commission. Your dashboard lists each payout with its order number and status:
- Pending: created and waiting for the store's next payout run;
- Processing: being sent;
- Paid: transferred to your Stripe account;
- Failed, will retry: the transfer didn't go through and will be tried again on the next run;
- Cancelled (refunded) or Reversed (refunded): the order was refunded before or after the transfer.
The store sends due payouts in payout runs, from the store console. Each one is a transfer to your connected Stripe account, and Stripe pays it out to your bank on the schedule set in your Stripe account.
Refunds
Refunds are issued by the store. When an order is refunded in full, a payout that hasn't been sent is cancelled, and one that has already been transferred is reversed. A partial refund takes the same share back from each seller's payout on that order. Either way, sellers never receive more than the shopper paid for their items.
Questions
The terms cover selling on the marketplace in more detail. For anything else, contact us through the Contact page.